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Faq

Here you can Pnd the most frequently asked questions about ceramics for daily use
QUESTION? LOOK HERE
  • Will ceramic tableware react chemically with certain foods?

    2024-09-18

    High-quality ceramic tableware is fired at high temperatures, and the glaze is dense and non-porous, which usually does not react chemically with food. However, if the glaze is damaged or the quality of the dishware is substandard, acidic foods (such as lemon juice, tomato sauce) may react slightly with the exposed ceramic surface, causing a change in color or taste of the food.【detailed】

  • Is your ceramic prone to scratching?

    2024-09-18

    Although all semi-glossy ceramics are susceptible to the marks on the surface of the tableware, good cleaning tools and cleaners can easily remove them. If you notice any marks on the ceramics, you can try using lemon juice and baking soda. After rinsing with soap, your tableware should look brand new.【detailed】

  • Why do some ceramics have tiny spots in them?

    2024-09-18

    Our ceramics are made from various materials,some of which are made of terracotta and have unique characteristics.The clay contains natural spots that occasionaly appear on the surface during the firing process. In some cases, these spots may be revealed through a lighter glaze, which is inevitable. At Hosen, we embrace these subtle variations-they make our handcrafted ceramics truly unique.【detailed】

  • What is your MOQ?

    2024-09-18

    Usually our MOQ is 3000pcs, but we accept the lower quantity for your trial order.【detailed】

  • What kinds of customized services do you offer?

    2024-09-18

    Including product logos, pattern designs, product sizes and shapes, even customizing entirely new holiday-themed series or any concept-based series.【detailed】

  • Could you help us with the design?

    2024-09-18

    Sure.Wehaveaprofessional designteam.Ourdesignsarerenownedworldwide.fyoubecomeourVPclient,wewil provide exclusivenewdesignsevery quarter.【detailed】

  • Can I customize the package for my goods?

    2024-09-18

    A4. Of course. We accept customized service.【detailed】

  • Does it dishwasher and microwaver safe?

    2024-09-18

    Dishwasher safe, but the items with gold rim cannot be used in microwaver.
    (The gold rim of our products is made of 12K real gold.)【detailed】

  • What is the shipping cost?

    2024-09-18

    This depends on the quantity. If the quantity is small, the shipping cost will be higher. But if it's in a full container, we can get a better shipping rate. Usually, we willupdate and provide the most favorable shipping rates based on the packaging details, as a reference for our customers.【detailed】

  • Can I have a sample in advance?

    2024-09-18

    Sure. Samples are available for material and quality check with freight collected.【detailed】

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